Frequently Asked Questions (FAQs)
🛍️ General
What is Premium Picks?
Premium Picks is an online store based in Dubai, UAE offering carefully selected products across Home & Kitchen, Beauty & Fashion, Sports, Tech & Gadgets, Health, and Fitness — all with quality and customer satisfaction in mind.
Where are you located?
We are located at Al Mankhool, 12A St – Al Noor Building 3, Dubai, United Arab Emirates.
Do you have a physical store?
Currently, we operate online only, allowing us to bring you great deals and fast delivery across the UAE.
Are your products genuine and high quality?
Yes! Every item is handpicked for quality and performance. We only list products from trusted suppliers.
How can I contact your support team?
You can reach us via:
📧 info@premiumpicks.com
📱 WhatsApp / Call: +92 306 2814153
🕒 Saturday – Thursday, 10:00 AM – 8:00 PM (GST)
🚚 Shipping & Delivery
How long will it take to receive my order?
Orders are processed in 1–2 business days and delivered within 5–7 business days across the UAE.
Which courier partners do you use?
We deliver through trusted partners like Aramex, Fetchr, DHL Express, UPS, FedEx, and Emirates Post.
Can I track my order?
Yes! You’ll receive a tracking link via email once your order is dispatched. You can also check updates on our Tracking Page.
Do you offer free shipping?
Yes, we offer free shipping during special months and promotional events. Details will be shown at checkout when available.
What happens if I miss my delivery?
If the courier cannot reach you, they’ll usually try again. You can also contact us or the courier directly to reschedule.
💳 Payments
Is Cash on Delivery available?
Yes, COD is available with no extra charges, but your order will be verified by phone before it’s shipped.
What payment methods do you accept?
We accept all major payment options, including debit/credit cards, online payments, and Cash on Delivery (COD).
Is my payment information secure?
Absolutely. All transactions are processed through secure and trusted payment gateways, ensuring your data stays protected.
🔁 Returns and Refunds
What is your return policy?
You can request a return or exchange within 7 days of receiving your order. An unboxing video is required for verification.
Who pays for the return shipping?
Customers pay a fixed return shipping fee, and there are no restocking charges.
How long does it take to get a refund?
Refunds are processed within 8–15 business days after we receive and approve the returned product.
💬 Still Have Questions?
We’re just a message away!
📧 info@premiumpicks.com
📱 WhatsApp / Call: +92 306 2814153